FAQs about Shipping Charges
I want to pick up my order at one of your locations, but the checkout page says Items Unavailable for Pickup. It insists I have to have the items shipped -- and the shipping charge is very high! What's going on?
What is most likely happening is that part of your order is available for pickup at our Downtown location, and part of your order is available for pickup at our Weston Rd. location. When this happens, the system sees it as two separate orders, which is why the shipping cost is so high -- it's asking you to pay for two shipments!
We have two ways to work around this:
1. You place the order and add a comment in the notes field, or send us a follow-up email that you want to pick up your order, and which location you prefer to pick up at. We will refund the shipping and let you know when all items are in the same place ready for pick up.
2. You make two separate orders -- one order for each location. For the items at the non-preferred location, in the Add A Comment box on the Cart page, please write us a note that you would like to pick up this order at the other, preferred location. You can then complete the order, selecting the In-Store Pickup location that is offered to you on the purchasing page. We will see your note prominently displayed when we go to fulfill your order, and will make sure it gets to the right place!
When your order is transferred to the preferred location, to reduce confusion, we will manually send you an email from our general email address, info(AT)romniwools.com, to inform you the order is ready for you to pick up, and confirm that it really is at your preferred pickup location.