Refund policy

Romni Wools does not offer refunds. We can provide a credit note for any returned yarn at our brick-and-mortar store.

Romni Wools will accept exchanges on unused yarn in original condition, and with proof of purchase (original receipt or order number), except for yarns marked final sale.

There is no time limit on exchanges, however returns and exchanges are available in person only.

Please familiarize yourself with our store’s policy on purchases and exchanges.

All needles, hooks, and similar tools are final sale, except in the case of manufacturer defect.

Defective needles can be replaced in-kind for identical item only.

We are doing everything we can to improve the way you shop with Romni on a constant basis, so please check this page before each purchase, as terms are subject to change.  Please make sure you understand all of our terms before you commit to any purchase, either online or in store.

We are unable to issue refunds, except for online purchase of an item that is no longer available. 

We are able to EXCHANGE FOR STORE CREDIT any YARN (and ONLY YARN) that has not been used, and is in its original format (e.g., skeins are not wound into balls), providing it is in good condition (no obvious staining or smells, no signs of moth damage, etc.), as long as you are able to present your original receipt for purchases made in-store, or the packing slip or a digital copy of your purchase confirmation (with order number) for online purchases. 

All Romni Wools merchandise that is NOT YARN is FINAL SALE — no refunds, no returns, no exchanges. (with the exception of defective items, which may be replaced in kind based on manufacturer's warranty)

There is no time-limit on exchanging purchased yarns for store credit, so even if you bought it ten years ago, we’ll still take it back! Just remember: we do need the original receipt/order number/proof of payment.

Paper credits

There is no expiry date on your store credit! As long as it is readable, it is still good! You can use it as soon as you return your old yarn, or keep it for a rainy day. (You can even give it to a friend, if you’re feeling SUPER generous.) Just make sure you have the original store credit itself, as we do not keep records of store credits issued at this time.

If you need any clarification, please ask us! We are happy to help. 

Most importantly, we are incredibly grateful for your business. Thank you for your support!