Exchange Policy

Romni Wools will accept exchanges on unused yarn in original condition, and with proof of purchase (original receipt or order number), except for yarns marked final sale.

We do not offer refunds, but we can provide a credit note for any returned yarn. This credit is issued as a digital gift card.

There is no time limit on exchanges.

Please familiarize yourself with our store’s policy on purchases and exchanges.

We are unable to issue refunds, except for online purchase of an item that is no longer available. 

We are able to EXCHANGE FOR STORE CREDIT any YARN (and ONLY YARN) that has not been used, and is in its original format (e.g., skeins are not wound into balls), providing it is in good condition (no staining or smells, no signs of moth damage, etc.), as long as you are able to present your original receipt for purchases made in-store, or the packing slip or a digital copy of your purchase confirmation (with order number) for online purchases. 

All Romni Wools merchandise that is NOT YARN is FINAL SALE — no refunds, no returns, no exchanges. (with the exception of defective items, which can be replaced in kind based on manufacturer's warranty)

There is no time limit on exchanging purchased yarns for store credit, so even if you bought it ten years ago, we’ll still take it back! Just remember: we do need the original receipt/order number/proof of payment.

Paper credits

There is no expiry date on your store credit! As long as it is readable, it is still good! You can use it as soon as you return your old yarn, or keep it for a rainy day. (You can even give it to a friend, if you’re feeling SUPER generous.) Treat your paper store credits as cash, as we do not keep records of paper store credits. For digital gift card credits, we may be able to look them up and re-send them to the associated email address.